Personal Information

When you sign up for our services or contact us, we collect basic details to help us serve you properly. This includes your name, email address, phone number, and business information. We might also collect your billing address and payment details if you're subscribing to our paid services.

We only ask for what we need. If you're just browsing our educational content, we're not collecting much beyond standard website analytics.

Business and Financial Data

This is where it gets specific to what we do. If you're using our financial analysis tools, you might upload business documents, financial statements, or other data that helps us provide insights. We treat this information with extra care because we know how sensitive it is.

You control what you share with us. We never access your data without permission, and we use it solely to provide the services you've requested.

Technical Information

Like most websites, we collect technical data about how you use our platform. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve performance and fix issues.

• IP addresses and device identifiers
• Browser and operating system details
• Pages visited and time spent on site
• Referral sources and search terms
• Technical errors and performance metrics

Service Delivery

The main reason we collect your information is to actually deliver our services. We can't provide financial analysis without financial data. We can't send you reports without your email address. Pretty straightforward stuff.

We also use your information to improve our services over time. If we notice people getting stuck on a particular feature, we work on making it better.

Communication

We'll use your contact details to send you important updates about our services, respond to your questions, and occasionally share relevant educational content. You can opt out of marketing emails anytime, but we'll still need to send you essential service notifications.

Legal Requirements

Sometimes we're legally required to use or disclose information. This could happen if we receive a valid subpoena, need to comply with tax regulations, or have to respond to lawful requests from authorities. We'll always verify the legitimacy of such requests before responding.

Where We Store Your Data

Your data is stored on secure servers in Australia. We use industry-standard hosting providers with strong security credentials. The data centres we work with maintain physical security, redundant systems, and regular security audits.

We keep backups to protect against data loss, but these backups follow the same security protocols as the primary data.

Security Measures

We use multiple layers of security to protect your information. All data transmission happens over encrypted connections. Access to your data is restricted to authorised personnel who need it to do their jobs. We regularly update our security practices and monitor for potential threats.

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive business data
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures

Data Retention

We keep your personal information for as long as you're using our services, plus a reasonable period afterwards to comply with legal requirements. For financial records, Australian law requires us to keep certain information for up to seven years.

When you close your account, we'll delete your personal data within 90 days, except for information we're legally required to retain. You can request earlier deletion, and we'll accommodate that where legally possible.

Access and Correction

You have the right to access the personal information we hold about you. You can request a copy at any time, and we'll provide it within 30 days. If you spot something that's incorrect or outdated, let us know and we'll fix it.

You can update most of your information directly through your account settings. For things you can't change yourself, just send us an email and we'll sort it out.

Data Portability

If you want to take your data elsewhere, we'll help you do that. You can export your business data and reports in common formats. Just request it through your account or contact our support team.

Deletion and Restriction

You can request deletion of your personal information at any time. We'll process this within 30 days, subject to any legal retention requirements. You can also ask us to restrict how we use certain information while we resolve any concerns you have.

Service Providers

We work with carefully selected third-party providers to deliver our services. This includes hosting providers, payment processors, and analytics tools. These providers only get access to the information they need to perform their specific functions, and they're bound by strict confidentiality agreements.

We don't share your business data with marketing companies or data brokers. The third parties we work with are essential for running the service, not for monetising your information.

Analytics and Cookies

We use analytics services to understand how people use our website and identify areas for improvement. This involves cookies and similar tracking technologies. You can control cookie settings through your browser, though some features might not work properly if you block all cookies.

We use cookies for session management, remembering your preferences, and analysing website traffic. We don't use advertising cookies or sell your browsing data to advertisers.

Privacy Act 1988

As an Australian business, we comply with the Privacy Act 1988 and the thirteen Australian Privacy Principles. These principles govern how we collect, use, store, and disclose personal information. They also give you specific rights about your data.

If you're not happy with how we've handled your information, you have the right to complain to us directly. We'll investigate and respond within 30 days. If you're still not satisfied, you can escalate to the Office of the Australian Information Commissioner.

Cross-Border Data Transfers

We store your data in Australia, but some of our service providers operate globally. When we transfer data overseas, we ensure the recipient country has adequate privacy protections or we use contractual safeguards to protect your information.

You can ask us about specific data transfers at any time. We'll tell you which countries might receive your data and what protections are in place.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The updated policy will show a new "Last Updated" date at the top.

We encourage you to review this policy periodically. Your continued use of our services after changes take effect means you accept the updated policy.